Question 1

Where can I get the KOKO AMUSEMENT Card?

Accepted Answer

Please come to the reception, our friendly staff will assist you.

Question 2

Will my KOKO AMUSEMENT game card credit expire?

Accepted Answer

Yes. Game credit will expire if the card is inactive for 36 months from date of last use.

Question 3

How do I check my Reward Points?

Accepted Answer

Please contact our friendly staff at the reception to check your total Reward Points.

Question 4

Can I get a replacement for a lost KOKO AMUSEMENT Cards?

Accepted Answer

Sorry, KOKO AMUSEMENT is not responsible for lost, stolen, or damaged cards containing credit or tickets.

Question 5

What constitutes “last use”?

Accepted Answer

Using your KOKO AMUSEMENT Card to play games, load credit or redeem prizes.

Question 6

Should I need to register my KOKO Card?

Accepted Answer

Yes, VIP membership card need to register.

Question 7

Can KOKO game cards be used in different locations?

Accepted Answer

Yes, credits and points can be used at all KOKO AMUSEMENT branches.

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